We, either directly or through third-party entities and/or individuals we engage to provide services to us, collect, process, or retain personal information from you and any devices you may use when you access and use our platform. The personal information we collect may include the following:
Your name, addresses, telephone numbers, email addresses, and any other information that you transmit in connection with registering for an account with us;
Transactional content that you generate, or that is connected to your account as a result of a transaction you are involved in, such as listing a car or renting a car from one of our users, adding items to your favorites, creating reviews, or uploading Trip Photos;
Financial information (such as payment card numbers) in connection with a potential or actual transaction, which is stored by a third-party payment services provider and bank account information provided by vehicle owners to receive payments, which is stored by a third-party digital payments company.
Photograph and/or other demographic information, such as a scanned copy of driver's license, passport, or credit/debit card, last four digits of your Social Security number, insurance number and other insurance related information, social media account information, driver's/motor vehicle record, and other forms of identification. Please ensure that you comply with any request to obscure, delete, or redact any specific information, where we request that you withhold certain information when providing us with personally identifiable information (such as obscuring or redacting all but the last four digits of your payment card number).
Information concerning your interaction with our platform, your marketing preferences, and your communications with us. This information may include device ID or unique identifier, device type, ID for advertising, and/or unique device token. We collect computer and connection information such as statistics on your page views, browser type, date and time of the visit, traffic to and from our platform, referral URL, ad data, your IP address, and your browsing history on our Service. When you download and use our mobile application, we may track and collect app usage data, such as the date and time the app on your device accesses our servers and what information and files have been downloaded to the TRIPCAR app based on your device ID.
Geo-location data, including location information from your mobile device, and information about the location and movement of your vehicle or the vehicle you are renting during a rental period based upon the movement of your mobile device. If you opt in to using location-based searching, we will collect geo-location data, including location information from your mobile device, for this purpose.
In the event that your car, or a car you rent through the platform, includes an in-car device operated by a third-party service or installed by the owner, that owner or service may record information about your use of the car. The owner and third-party service will be solely responsible to you for use of such information. If you are the owner of a vehicle that includes such in-car device, you must inform any traveler with whom you share your car about the device.
When you access our platform, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, clear gifs, pixel tags, e-tags, "Flash cookies", or other local storage provided by your browser or associated applications (collectively "cookies"). We use these technologies to recognize you as a customer; to measure promotional effectiveness; to prevent fraud; and to enhance trust and safety across our platform. For more detailed information on our use of these technologies, please see our policy on cookies, Web Beacons, and Similar Technologies.
We may also collect any other personal information you choose to provide us, or that we are permitted or required to collect by law.
Our primary purpose in collecting personal information is to provide our users with a secure, smooth, efficient, and customized experience. For example, we may use your personal information to:
We, either directly or indirectly through third-party entities and/or individuals we engage to provide services to us, may contact you via electronic means, telephone, or postal mail to notify you regarding your account, to address problems with your account, to resolve a dispute, to collect fees due, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to offer coupons, discounts, and promotions, and inform you about TRIPCAR platform. Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and subject to the applicable law, you consent to receive, autodialed or prerecorded calls and text messages as described in our terms of service. Where applicable and required by law, you may decline to receive certain communications.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees due, resolve disputes, assist with or process claims, address problems, assist with any investigation, comply with audits and investigation, to enforce our terms of service, and take other actions which are permitted or required by applicable law.
We may use third-party advertising companies to serve advertisements regarding our platform when you access and use the platform and other websites. These companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). If you would like more information about this practice and to learn about your choices in connection with these practices, please visit http://www.aboutads.info
You have a choice about how we use your personal information to communicate with you, to send you marketing information, and how we provide you with a customized experience.
You can control the methods by which we may contact you about your account, your rental activities, promotions, and announcements in the notifications section within your TRIPCAR account.
When you sign in to our platform, including through a social network login such as Facebook or Google, you will stay logged on/signed in until you explicitly sign out of your account. If you are using a public or shared computer you should sign out and/or clear your cookies when you are done using our platform in order to protect your account and your personal information. If you do not sign out, you or any other user of the computer/browser you signed in on will be able to view and access your account, including your social media accounts.
You can access, review, update, and edit certain personal information that has been previously provided to us by you at any time by logging in to your account and reviewing your account settings and profile. You can also access or request a correction of your personal information, by contacting us at support.TRIPCAR.com. If you wish to close your account, please contact us at support.TRIPCAR.com. Please note that we may need to retain certain information for record keeping, trust and safety, dispute resolution, payment, or other business purposes. There may also be residual information that will remain within our databases and other records, which will not be removed.
Your public listing page will always include some basic information, such as the user ID/name associated with your account, your public profile photo, and for owners, the city where your car is located, your listing description, your calendar availability, and your responsiveness in replying to inquiries and reviews/feedback from other users of our platform. Your public listing page may also include information related to the number of image views over a period of time. Our Services may also display an owner's vehicle's approximate geographic pick-up location on a map.
Our Services permit your public profile and public listing pages to be included in search engines, in which case your public profile and public listing pages may be indexed by search engines and may be published as search results.
TRIPCAR enables car owners to offer and rent their vehicles to other individuals. If you agree to a rental transaction through the platform, we may provide your personal information to the other party in that transaction as reasonably necessary to facilitate the transaction. For example, TRIPCAR may provide your mobile phone number to facilitate communication or your photograph to facilitate identification. We will provide the address of the vehicle and/or proposed delivery location. We may also share user-uploaded "Trip Photos" and captions with the other party involved in the rental transaction if that feature is selected. TRIPCAR users engaged in a rental transaction with you will be permitted to send you text messages for purposes of confirming pickup or delivery, location, and time.
We may share personal information with vendors and service providers who are engaged by, or working with, us in connection with the operation of our platform and who need to have access to such information to carry out their work for us. In some cases, the service provider may be directly collecting the information from you on our behalf.
TRIPCAR may compile information about the use of the platform. This will include information about how you use a service and may be collected and combined with information about how others use the same service. This data helps us better understand users' needs so that we can consider new features or otherwise customize and improve our platform. TRIPCAR may also share demographic information with advertisers and partners. This policy in no way restricts or limits our collection and use of information that does not identify any individual.
We may disclose your personal information to other members of TRIPCAR or to third-parties, including our insurance and claims providers, as we believe to be necessary or appropriate: under applicable law, including laws outside your country of residence to provide insurance and claims services; to comply with legal process; to respond to requests from public and government authorities including public and government authorities outside your country of residence; to enforce our Terms of Conditions and related Policies; to protect our rights, privacy, safety, or property, and/or that of our affiliates, yours’ or others; and, to allow us to pursue available remedies or mitigate the damages that we or our users may sustain.
If we merge, combine, or are acquired by another entity, we may share information with them in accordance with our privacy standards and applicable laws.
We have established and implemented reasonable security measures in an effort to protect personal information against unauthorized access, destruction, or alteration while it is subject to our control. However, no method of transmission of information over the Internet, and no method of storing information, can be 100% secure. Accordingly, we cannot guarantee the absolute security of your transmission of information to us and of your personal information that we store.
We are not responsible for any unauthorized disclosure of personal or other information caused by any third-party. Your account information is accessible online through the use of a password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our platform by any person using your password or your account. Please advise us immediately if you believe your password has been misused. We are not responsible for your failure to comply with this clause, or for any delay in closing your account after you have reported a breach of security to us.
The platform is controlled and operated by us within the United States, and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the platform you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to the laws in those jurisdictions.
You should not disclose any sensitive personal information, unless specifically requested, (e.g., Social Security numbers, social insurance numbers, passports, information related to racial or ethnic origin, political opinions, religion, trade union membership or other benefits, health, biometrics, or genetic characteristics) on or through the platform or otherwise to us.
This section describes some additional important privacy information related to your use of our platform.
You may use the personal information that you have access to only for TRIPCAR transaction-related purposes, or for other services offered through TRIPCAR (such as complaints, claims reporting, dispute resolution, and user-to-user communications). Using personal information obtained from TRIPCAR related to other users for any other purpose constitutes a violation of our terms of service. You are solely responsible for your use of any personal information you find on our platform, including without limitation, complying with all applicable laws when using such information.
You do not have permission to add other users to your mailing list (email or postal), call or send them text messages for commercial purposes, send spam, or solicit, invite, or engage in transactions to avoid paying TRIPCAR's fees, in whole or in part.
Our website is a general audience website, and our platform is not intended for anyone under the age of 21. We do not knowingly collect personal information from users under the age of 21. If a child has already provided us with personal information, his or her parent or guardian may contact us for the purpose of deleting this information.
We cannot guarantee the privacy or security of your information once you provide it to a third-party and we encourage you to evaluate the privacy and security policies any third parties you deal with or whose sites you visit before entering into a transaction and choosing to share your information.
TRIPCAR welcomes your questions and comments about privacy. Please feel free to contact us anytime, at support[at]TRIPCAR.com. If you need to reach us by mail in regard to privacy questions, please write to our TRIPCAR privacy department.