HOST FAQs

WHAT IF A GUEST RETURNS MY CAR LATE?

We do not permit or tolerate late returns. Our platform is designed to accommodate minor delays without inconveniencing you as the Host. In the unlikely case that your car is not returned by the time you arrive we will ensure you have transportation.

 

WHAT INFORMATION IS REQUIRED OF GUESTS?

Before a Guest can request your car, she or he must provide the following information:

  • Driver's license information: Every guest must submit his or her driver's license number.
  • Payment card information: He or she must also provide their payment information.
  • Identity verification: We ask applicants from the US to (1) provide the last four digits of their Social Security numbers, and (2) answer some straightforward questions they can answer without referencing any documentation, to confirm their identities. Anyone 21 and over can drive if they are US residents and possess a US driver's license.
  • International drivers: Non-US drivers may have to provide additional information, as further detailed here.
  • We also request a potential Guest's auto insurance score from a consumer reporting agency, and the score must meet our minimum eligibility criterion.

Every Guest must go through this process and get approved before they can request your vehicle. Periodically, we may request additional information to verify the identity and eligibility of prospective Guests.


You, as a Host, play a crucial role in the final step of the process. In order to support our insurance requirements, before you hand over your keys, you must check that your Guest has a current, valid driver's license, and that the name matches the information provided in your trip details.


Wear and Tear

Normal "wear and tear" that is part of the normal operation of a vehicle is a natural part of renting out a car; the Host is never "protected" against normal interior wear and tear. Only Hosts who have opted into the Premium Host protection plan are protected against normal exterior wear and tear. Definitions of "wear and tear" and "mechanical failure" can be found in this article.


HOW DO I REPORT A LATE RETURN?

If your Guest returns your vehicles late, please notify us with the following information:

  • The guest's name
  • The time and date of the trip
  • The actual return time

Once we've received that information, we'll bill your guest the appropriate late fee.


HOW CAN I MAKE MY CAR MORE ATTRACTIVE TO GUESTS?


Here are some tips to make your car more attractive to prospective Guests:

  • Maintain a high response rate. A quick response means Guests can confirm their plans promptly. They can see your response rate right on your listing, so the higher the rate, the better you'll look.
  • Get good reviews. There's no better marketing than having past Guests favorably rate their experiences with both you and your vehicle.
  • Post great photos. We encourage you to include photos with people as well as your car "on the road" so Guests can envision themselves in your car. You also may qualify for our free professional photography program, so you could get professional-grade pictures for your listing.


HOW DO I RESPOND TO A RENTAL REQUEST?


When a Guest wants to rent your car or request to change an already-booked trip, we'll message you via text, email, and/or mobile app (depending on your preferences). You can either confirm or decline the request. You can also confirm or decline pending trips or trip change requests from your Dashboard. Requests expire within eight hours, so try to respond as promptly as possible.


If you believe a Guest has booked a trip with your car but it's not displaying in your Dashboard, then the trip does NOT exist. The same is true for trip changes. If a Guest contacts you directly to modify their trip, please let them know that they must request the change online so that you can confirm it.


If you make an agreement via phone or email and the request is not confirmed as a "Booked trip" in our system, you'll neither be paid for the extra time nor will the changes be covered by insurance.


Please note that Guests can shorten their trips when they request a trip change from you. By accepting these requests, you may earn less money and you agree to any modified earnings when you accept the change request. Please also be aware that delivery duration discounts are usually not affected by shortening a trip.


DO I NEED A SEPARATE INSURANCE CARD TO RENT MY CAR OUT?


The TRIPCAR insurance policies are active during each trip. Please make sure your registration, your personal insurance card, and the relevant TRIPCAR insurance card are in the car, accessible to your Guest during the trip. If there is an incident during a trip, the Guest and any third parties should refer to the TRIPCAR insurance ID card; the number for claims reporting is located on the back.


The TRIPCAR insurance card does not satisfy state or provincial "Financial Responsibility" requirements, and cannot be used to register your car. 


State laws vary; in California, Oregon, and Washington, personal car sharing legislation requires that your TRIPCAR insurance ID card be included in the vehicle.


Please note that there are different insurance cards - one for Arizona, one for the other 48 states. Please ensure that you have the correct insurance card for your location.


WHICH CARS DO YOU ACCEPT?


We limit acceptance to passenger cars legally registered in the United States are eligible for listing. The vehicle must be model year 2005 or newer, have fewer than 130,000 miles, have a clean (e.g., not a "branded" or "salvage") title, and have a fair market value of up to $75,000 in the US. We also accept the Tesla S and the Tesla X.


The following is an illustrative list of vehicles which are ineligible for listing: motorcycles, box trucks, limousines, recreational vehicles (RVs), vehicles requiring a commercial license to operate legally on public roads, or vehicles not designed for highway use.


We also invite classic car Hosts to list their cars on our platform, as long as the vehicles meet our classic car requirements. Specialty cars must be model 1990 or older, with a market value of up to $75,000. The car must be in excellent mechanical condition and have all seat belts in safe, working condition. Any specialty car is subject to additional review.


*Cars previously listed that are older than model year 2005 or have more than 130,000 miles may remain listed as long as they are in excellent condition and continue to comply with all legal, safety, and mechanical standards.


WHAT WILL I EARN AND HOW DO I GET PAID?


WHAT WILL I EARN?


TRIPCAR Hosts receive up to 85%* of the trip price, delivery fees, and additional mileage charges. If the Guest did not pay for tickets or tolls during their trip, we'll reimburse you for those charges after receiving necessary documentation.


You can set your own daily price and you can also set prices for individual days. Additionally, you'll be able to create a weekly and monthly discount. Alternatively, you can choose a price from the TRIPCAR price list.


HOW DO I GET PAID?

Three days after the trip ends we'll automatically initiate ACH payment (like a direct bank deposit) for your share of the trip price. Please allow 1-3 business days after then for the funds to transfer. If the trip lasts more than a week, then you'll receive partial payments on a weekly basis: on day seven we'll initiate the first partial payment (which you should see in your bank account one-three business days later), and then on day 14, etc. the process will continue.


In order to receive your earnings after each trip, you'll need to provide your bank's routing number and your account number - you can find these numbers on the bottom of your personal checks or deposit slips from your bank. You'll be able to securely enter this information on your earnings page. We will not have access to your bank account information, and the routing information will be stored by a Level-1 PCI-compliant third party who will facilitate the payments.


In order to receive your earnings after each trip, you'll need to enter your email address on the earnings page.


ARE MY EARNINGS TAXABLE?


As a general statement, income earned by renting your car is taxable. We will send 1099-K forms to all hosts who qualify. This shouldn't change the way you file your taxes. As always, we encourage you to consult a tax professional for assistance reporting your income. 


This statement is provided for information purposes only and does NOT constitute tax advice.


Hosts receive 65%, 75%, or 85%, depending on which of the three vehicle protection plans they're enrolled in. By default, Hosts receive 75% under our Standard plan.


WHAT IS THE TRIPCAR PRICE LIST?


The price list is a tool to assist you in establishing your rental car price.  It's based on a review of market information that reflects seasonality, demand, geography, and car type.


If you use the price identified on the price list for your car, you can control the minimum daily price for your listing. You can also view your prices on the calendar for the upcoming months.


You are not required to use the price list to establish a price for your car, you'll just need to set your own daily price and duration discounts. You'll also be able to set your own pricing on specific days using the calendar.


Remember that the trip's price is based on the vehicle's price at the time it's requested. Existing requests from GUESTS will not be affected by a price change.


DO I NEED TO CHECK MY GUEST'S DRIVER'S LICENSE


Yes.
As a critical step in securing your transaction, you must confirm the identity of your Guest and the validity of their driver's license. An identification card (regardless of issuer) is not sufficient -- he or she must be licensed to drive a motor vehicle and it is a critical requirement for applicability of insurance coverage.


When you meet your Guest, please ask to see their driver's license, and ensure that:

  • The name matches the name on the trip
  • The license is valid, is not a paper, temporary or interim license, has not expired, and has not been altered in any fashion.
  • The photo correctly matches the person presenting it, particularly when compared against the date of birth

We recommend taking a photo of the license when you meet your Guest (and simply ask, "May I please take a picture of your license?"), but obscure the leading digits of the driver's license number, for privacy reasons. Please note that you should only take this photograph, if you decide to do so, in person when you meet with your Guest at the start of the trip -- asking for a photograph in advance is not a substitute for checking the Guest's license at the start of the trip.


If you have questions about determining validity of the license, please consult this FAQ entry to learn more about IDs. And if you'd like to use an app to help, many are available, including this one for iOS and Android.


If you have any concerns about the validity of the license, or the identity of the person presenting it, please call our support line during business hours. You should never hand over your keys if you're not comfortable with the validity of the license or the identity of the individual.  Sometimes asking for additional identification may help reassure you -- don't be shy about safety.


HOW DO I COORDINATE HANDING OFF MY KEYS TO MY GUEST?


We recommend that you contact your Guest 24 hours before the trip starts to check in and confirm their trip.

Before your Guest arrives:

  • Make sure your TRIPCAR insurance card is in your car.
  • Make sure all personal items are out of the car; we don't cover any personal items left in the car.
  • Make sure your car is clean and has at least a half tank of gas. We recommend that you fill the tank completely, so it's easy for you and your Guest to confirm the gas was replenished.

When your Guest arrives to get the keys:

  • Check his or her driver's license to make sure the person picking up your car is the person that booked the trip. You must also check that the license is currently valid.
  • Walk around your car and agree on any existing damage inside or outside the car. Document any pre-existing damage using trip photos.
  • Take photos of the odometer and agree on the starting mileage.

When the trip is over:

  • Walk around the car again to ensure there is no new damage; check outside and inside your car.
  • Check the fuel level and odometer and agree on whether or not the fuel was replaced, as well as if they drove additional miles during the trip. Take photos of the odometer just in case you need reimbursement.

To report any issues with the car or trip (fuel level, additional miles, damage, etc.), we ask that you first contact your Guest to discuss the situation. Once discussed, email any additional charges that he or she incurred, along with any supporting documentation, to [email protected]


WHAT INFORMATION IS REQUIRED OF GUESTS?


Before a Guest can request your car, she or he must provide the following information:

  • Driver's license information: Every Guest must submit his or her driver's license number.
  • Payment card information: He or she must also provide their payment information.
  • Identity verification: We ask applicants from the US to (1) provide the last four digits of their Social Security numbers, and (2) answer some straightforward questions they can answer without referencing any documentation, to confirm their identities Anyone 21 and over can drive if they are US residents and possess a US driver's license.
  • International drivers: Non-US drivers may have to provide additional information.
  • We also request a potential Guest's auto insurance score from a consumer reporting agency, and the score must meet our minimum eligibility criteria.

Every Guest must go through this process and get approved before they can request your vehicle. Periodically, we may request additional information to verify the identity and eligibility of prospective Guests.


You, as Host, play a crucial role in the final step of the process. In order to support our insurance requirements, before you hand over your keys, you must check that your Guest has a current, valid driver's license, and that the name matches the information provided in your trip details.