GUEST FAQs

HOW DO I JOIN?

Join TRIPCAR by signing up for an account using your Facebook account, Google+ account, or with your personal email address. Once you've created an account and verified your mobile phone, go to your account page to start the pre-approval process. Please remember that the email address you use (be it your Facebook account's email address, your Google+ email address, or your personal email address) is our primary method of communicating with you, so you'll want to make sure you check your email often.


During the approval process, you'll be asked to provide:

  • Driver's license information
  • The last four digits of your Social Security number (US only)
  • Payment method

Only provide your own information. If you enter someone else's information (e.g. a parent or significant other) your membership being declined. No two individuals can share an account under any circumstance.


In some cases, we'll ask you to provide the same information you'd provide at a traditional rental car counter, but since we're doing it all online, we may ask you to upload photos of your credit card, driver's license, and you holding your driver's license next to your face. We know this information is sensitive, so to ensure that your information is protected, we'll ask you to obscure the leading numbers. Non-US drivers will be asked for some additional information to verify their identity and driving history. If any information is unclear, you may be asked to re-submit information, or to provide additional information. 


When you create a TRIPCAR account, you are providing TRIPCAR with written instructions and authorization in accordance with the Fair Credit Reporting Act or similar laws to obtain your personal and/or business credit report and/or perform a criminal background check. You are also authorizing TRIPCAR to obtain your auto insurance score from a consumer reporting agency.


Secondary Drivers on a Trip

Each driver of a car rented through the TRIPCAR platform must be an approved driver (i.e., have successfully completed the approval process with their own account) -- if you'd like to add a secondary driver, please make sure they've successfully completed the application process as well.


WHAT ARE THE ELIGIBILITY REQUIREMENTS?

We reserve the right to decline membership for any reason, including auto insurance score, criminal background check, and driving history. The following are minimum eligibility requirements:

  • You must hold a current, valid driver's license, and present your license to the Host when you begin the trip.
  • You must be at least 21 years of age.
  • If you are under 25, you may be assessed an additional a young driver fee of $25.00 per day.
  • If you hold a non-US driver's license, you must be at least 25, and you will be required to provide your passport and a photograph of your license.
  • You must possess a mobile phone in your own name that we can verify through text message.
  • You must meet our auto insurance score criteria.
  • You must be a registered user of TRIPCAR.

WHAT IF I HAVE A NON-US DRIVER'S LICENSE?

We invite Guests from all around the world to rent cars using the TRIPCAR platform, as long as you're at least 25 years old and meet our eligibility requirements to become an approved driver. To qualify, you will need to provide clear photos of your driver's license or passport, depending on your country. In certain cases, we may ask you to provide photos of both your license and passport. Please note that an International Driving Permit is not a valid license for eligibility purposes.


NON-US PAYMENT CARDS

If our payment card was not issued in the US, we recommend that you contact your bank in advance to inform them of the upcoming international charge. Otherwise your bank is likely to decline the charge, which would prevent or substantially delay your trip.


WEAR AND TEAR

Guests are not "responsible" for wear and tear or mechanical failure resulting from normal usage of the car. However, Guests are fully responsible for, and TRIPCAR does not provide any protection to Guests for:


  • Any damage related to "misuse" or Prohibited Uses of the vehicle
  • Significant damage to the interior of the car, including gauges, tears and punctures; or
  • Any mechanical damage resulting from a Guest's negligence, intentional acts, or improper driving (e.g. clutch damage from rough driving, suspension damage from running over potholes or speed bumps at high speed or into curbs, continuing to drive with warning indicator lights illuminated, etc.).

GAS POLICY

Guests are responsible for replacing any gas used during the rental with the appropriate fuel (i.e., regular grade, premium grade, or diesel). If a car has less gas at the trip end than it did at the start of the trip, the Host may use the reimbursement tool on their Dashboard within seventy-two (72) hours of the end of the trip to request payment from their Guest. Hosts should also use Trip Photos from the beginning and end (no later than twenty-four (24) hours from the end) to document the gas levels. More information can be found here.

Hosts always receive 100% of the gas fee. If the gas fee is processed through the reimbursement tool, an additional 3% payment processing surcharge will be added to the traveler's total. If TRIPCAR manually processes the reimbursement, an administrative fee of $25 will be added.

We recommend that Hosts keep the tank full in order to make it easier for everyone to determine how much gas the Guest should refill. Guests should keep gas receipts for at least 5 days in case there is any dispute with the Host.


AM I RESPONSIBLE FOR PAYING THE FUEL?

Yes, Guest are responsible for dropping the vehicle off with as much gas as it had when they picked it up. Hold onto the gas receipt for at least five days after the trip ends in case there are discrepancies noted by the Host. The best way to avoid disputes, is to take a photo of the fuel gauge before and after a trip so there is no question regarding the fuel levels at the beginning and end of the trip.

 

CLUTCH POLICIES

A Host’s car with its original clutch must be less than five (5) years old to be eligible for consideration of reimbursement for clutch repairs. If the car is more than five (5) years old, it may still be considered eligible if the clutch has been replaced with OEM parts by a factory certified mechanic fewer than five (5) years ago.


If a certified (ASE of similarly certified) mechanic determines that the Guest misused and damaged the clutch, and provides written certification of that determination, the Host will be entitled to proportional reimbursement. This proportional reimbursement is calculated by reference to the otherwise expected remaining life of the clutch, based on the mileage at the end of the trip. Each Host should confirm clutch proficiency with their Guest and any approved drivers before providing the car to the Guest.


HOW DOES PICKUP AND DROPOFF WORK?

Using our messaging system, Hosts and their Guests should connect before the trip to coordinate picking up and dropping off the vehicle. Once the trip has been confirmed, you'll receive the Host's contact information as well.


  When you pick the car up, you should:

  • Inspect it with the Host to make sure you understand any special aspects of the car
  • Take a photo of the dashboard to capture the mileage and fuel level
  • Take photos of any pre-existing damage (so that you are not held responsible for it)
  • Show the Host your valid driver's license

HOW DOES AIRPORT DELIVERY WORK?

We know airport rental counters can be dreadful, so make your life easier by booking a car for "Airport Delivery". 


Vehicles that are available for airport pickups and drop-offs will be listed as available at the airport when you search for cars by the airports; the listing will include airports that Host will deliver to, and their delivery fee.


Make sure to choose the right delivery location when booking the car. Different Hosts can have different ways of delivering the vehicle, so it's a good idea to confirm delivery details in the message to the Host when you book your trip.


At pickup and drop-off time, Hosts and Guest can use TRIPCAR's "Location Sharing" feature to ease the rendezvous by seeing each other's locations on their smartphones. The parties may agree to meet at a cellphone lot, the departures curb, nearby public transport, at an airport-designated meeting place, or any place that is appropriate.


You can also request to change your delivery location before the trip start. Once you submit the change request, the Host will be notified and has up to 8 hours to respond (or less, if your trip starts sooner than 8 hours). If the trip is already in progress, the drop off location can be changed as well. Locations can only be changed to the places the Host already offers delivery.


With location change requests, the pricing may also change if the fee is different than the original location. Changes during an in-process trip will result in changes for 50% of the delivery fee, since only the drop-off will change.