Member Guidelines

Please follow these best practices as you embark on your car-sharing journey.

ALWAYS DO THE RIGHT THING

It's really that simple. This process begins with a Host offering a car that is ready for the road, and ends with a Guest returning that car in the condition it was originally provided. If something happens along the way, the responsible party is expected to step up and resolve the issue satisfactorily.

BE HONEST

Make sure your profile accurately communicates who you are and includes a clear profile picture and your name. Remember that trips are for you alone and that if someone else wants to rent or drive your car on TRIPCAR, they need to have a TRIPCAR-approved account. Describe and photograph your car so that Guests are clear on what you're offering. Guests should never tamper with, abuse, or misuse a car rented through the TRIPCAR platform.

BE RESPECTFUL

Treat each other respectfully at all times. It's ok to disagree, just remember to act in a civil and productive manner, especially when picking up and dropping off the car. If either you have a concern, discuss it with mutual respect. Most unpleasant discussions can be prevented by maintaining the car in a clean, odor-free condition, and, otherwise roadworthy at pick up and return. Remember to fill the gas tank.

WRAP UP OPEN ITEMS

Most transactions will end when the Host gets their car and key back. In some instances, the Guest and Host may need to settle up on tolls, gas, or even damage after the trip is over. Promptly let the other party know if there are any open items, and try to resolve the matter quickly. Always use TRIPCAR's Reimbursement and Damage Resolution resources to assist you.

ADHERE TO THE APPLICABLE LAW

Hosts are responsible for ensuring their vehicles comply with all applicable regulatory laws. Guests are expected to comply with all laws governing the operation of the vehicles.

WE ARE ALWAYS HERE TO ASSIST

If you can't seem to resolve a matter related to any of the above, contact customer support and we'll help you resolve it according to our terms of service and policies.